CUSTOM ITEM FAQ
HOW DO I PLACE MY CUSTOM ORDER
Every item has a drop down box where you can choose an already made item in it's specific color OR choose the "customize" option. Once you are in the checkout screen, there is an "add a note" section where you can specify what colors, teams, etc for your customized item.
what is the turn around time for custom orders
Turn around time for customs is about two weeks on average. During peak holiday season it runs longer & may run shorter if customs aren't fully booked. Once you place your custom order- you will receive an estimated finish date.
How long does shipping take?
Ready to ship items will be shipped out within 1-3 days of order placed.
which items are regularly restocked?
All items with "CC Item" in the description will be regularly restocked. Reminder that no two items will ever be the same due to being handmade but are very similar in design.
WHAT SHIPPING CARRIER DO YOU USE?
Smaller items will be shipped through USPS. Larger items such as Table Trays and Charcuterie Boards will be shipped through UPS.
RETURNS AND EXCHANGES
what is your return policy?
ALL SALES FINAL: I ensure products are in presentable condition when shipping items. Once it is out of my hands and through USPS, it is out of my control and cannot refund or have items returned after they’ve arrived to you. Every piece is handmade and takes hours to create. Thank you for understanding.
handmade item disclaimer
DISCLAIMER: All items are handmade & created by me and may have minor imperfections or flaws. I do my best to keep these to a minimum but cannot prevent them 100%. This makes every item unique and original and can never be 100% recreated.
CARE AND MATERIALS
How do I care for my handmade item??
Keep in a cool area with no direct heat or sunlight. To clean, use a damp microfiber towel.
Where are your products made?
Everything is handmade by me in Sonoma County, CA.
If you have any specific questions or concerns, feel free to email me @ CositasContreras@yahoo.com or DM me on Instagram @ CositasContreras